Eatloco / Kurai Organics Private Limited (“we,” “us,” or “our”) operates eatloco.in (the “Site”) and any associated mobile application (the “Platform”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Platform, place an order, or otherwise interact with us.
By using the Site / Platform, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Platform.
1. Information We Collect
1.1 Information You Provide
When you create an account, place an order, or contact us, we may collect:
- Full name, delivery address (including PIN code), and contact details (mobile number and/or email address)
- Payment information — we do not store card details; all payment processing is handled by PCI-DSS compliant third-party payment gateways
- Order history, preferences, and special delivery instructions
- Communications you send to our customer support team
1.2 Information Collected Automatically
When you browse our Platform, we may automatically collect:
- Device information (device type, operating system, browser type)
- IP address and approximate geolocation
- Pages visited, time spent, links clicked, and referral URLs
- Cookies and similar tracking technologies (see Section 6)
1.3 Information from Third Parties
If you log in via Google, Facebook, or another third-party service, we receive your name and email address from that provider, subject to your privacy settings on their platform.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including coordinating next-day delivery through our own delivery fleet and / or third-party delivery service partners.
- Send order confirmations, delivery updates, and receipts via SMS or email
- Respond to your queries and resolve complaints
- Personalise your shopping experience and show you relevant products
- Conduct internal analytics to improve our service, product quality, and delivery operations
- Send marketing communications, promotional offers, and seasonal updates — only where you have opted in or as permitted under applicable law
- Comply with legal obligations under Indian law, including the Information Technology Act, 2000 and rules thereunder, the Consumer Protection Act, 2019, and FSSAI regulations
- Prevent fraud, enforce our Terms of Use, and protect the rights and safety of our customers and team
3. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share it with:
3.1 Service Providers
Third-party vendors who assist with payment processing, SMS/email communications, cloud hosting, analytics, delivery service and customer support tools. These providers are contractually bound to handle your data securely and only for the purposes we specify.
3.2 Delivery Operations
Our own delivery personnel receive your name, contact number, and delivery address solely for the purpose of completing your order.
3.3 Legal and Regulatory Authorities
We may disclose information when required by law, court order, or government authority, or to protect the legal rights or safety of Eatloco and its users.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business assets, your data may be transferred to the successor entity. We will notify you of any such change.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. We may retain transaction records for a minimum of 3 years to comply with tax and accounting regulations. You may request deletion of your account and associated data at any time (see Section 7).
5. Data Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include encrypted data transmission (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
In the event of a data breach that is likely to harm your interests, we will notify you as required under applicable Indian law.
6. Cookies
We use cookies and similar technologies to enhance your experience on the Platform. Cookies help us remember your preferences, keep you logged in, and understand how you navigate the Site.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Platform.
7. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate information
- Request deletion of your account and personal data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time by clicking “Unsubscribe” in any email or by contacting us
To exercise any of these rights, please write to us at privacy@eatloco.in. We will respond within 30 days.
8. Children’s Privacy
Our Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
9. Third-Party Links
Our Platform may contain links to third-party websites (e.g., payment gateways or social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated Policy on this page with a revised effective date. Continued use of the Platform after any changes constitutes your acceptance of the updated Policy. For material changes, we will provide notice via email or a prominent banner on the Site.
11. Contact Us
For any privacy-related queries, requests, or concerns, please contact our Privacy Officer:
- Email: privacy@eatloco.in
- Postal Address: Eatloco, Ground Floor, WeWork DLF Forum, Cybercity, Phase III, Gurgaon - 122002, Haryana, India
- Website: eatloco.in/contact
